Shipping-policy

Where Do Your Orders Come From?

Most of what you find here at WildSpiritWear is sourced from makers and suppliers overseas. That’s a deliberate choice—it lets us bring you unique pieces, but it also means the journey to your doorstep isn’t instant. Delivery takes a bit longer because of that distance, and we think it’s worth being upfront about it from the start. This whole shipping setup flows from that reality.

Your Part in the Process

When a return is needed, the shipping costs to send the item back to us fall on you. Those original shipping charges don’t get refunded either, and if a refund is issued, the return shipping amount will be taken out of it. Another key thing: double-check that address. If a package can’t be delivered because of an incorrect address, the loss sits with you—we can’t step in for those situations.

When We Step In

If something arrives damaged and a replacement is the only fix, we’ll handle the shipping on that. For items that are damaged or for packages that go missing in transit, we can work with you on a resolution—but we need you to send over proof (the kind outlined in the refund section) within 5 days of receiving the goods. That window is firm, so don’t wait.

Things Neither of Us Can Control

Once a package leaves our hands, there are occasional hiccups. In rare instances, delivery can stretch past the estimated timeframe, and customs holds are sometimes the culprit. It’s frustrating, but it’s not something we can override. The same goes for exchange timing—how long a replacement takes to reach you really depends on where you’re located.

If Something Goes Wrong, Act Fast

We want to make things right when damage or loss happens, but we can only do that if you reach out quickly. Remember the 5-day rule: get us that proof within 5 days of delivery, and we’ll take it from there. It’s the best way to ensure we can accommodate you.