Returns & Exchanges

We understand that sometimes a purchase doesn’t work out exactly as planned, and we’re here to help you through it. Whether you’ve had a change of heart, something isn’t right with your order, or you’re simply looking for a different size, the information below is organized by your specific situation to make things as clear as possible.

Changed your mind? Here’s how it works.

If you decide an item isn’t for you, you have a window of 15 days from the date it was delivered to let us know you’d like to send it back or swap it for something else. To be eligible, the product needs to be in its original state: unworn, undamaged, unwashed, and still have all its original labels attached. Please keep in mind that any items marked as final sale cannot be returned or exchanged.

When you’re ready to start, the first step is to reach out to our team. Sending a package back without contacting us first, or using the address found on your parcel, will unfortunately disrupt the process, as that’s not our designated return location. We’ll provide you with the correct details once we’ve confirmed your request.

If something is wrong with your order

Receiving a product that has a quality issue or arrived damaged is frustrating, and we want to resolve it for you. In these situations, the standard return shipping cost is covered by us, so you won’t be out of pocket for sending it back. The rest of the return flow remains the same: just get in touch with us first, and we’ll walk you through the next steps. You’ll never be charged a restocking fee, and our goal is to ensure you’re only ever responsible for shipping costs once at most across the entire transaction.

Looking for a different size, color, or style?

An exchange is a great way to get the item that fits your needs. To kick things off, send an email to [email protected] with a few details: the item or items you want to exchange, the reason for each, and the link, color, and size you’d like for the replacement. After we’ve reviewed and confirmed your request, we’ll send you instructions on where to ship the original product.

Once you’ve shipped it back, please reply to that email thread with your return tracking information. As soon as we can see the package is on its way, we’ll typically begin preparing your new item right away so it reaches you as quickly as possible. We take care of the shipping costs for the new package headed your way.

Need to cancel an order?

If you need to cancel, it’s important to act fast. We’re able to process a full refund for cancellations as long as the product hasn’t yet been shipped or gone into production. The moment an order is on its way to you, we’re no longer able to cancel it. For refunds on canceled orders that were paid for with a credit card, please be aware that your bank may take an additional 1 to 2 weeks to post the funds back to your account.

Getting your money back

For returns that are approved, we’ll begin processing your refund within 3 business days of the package arriving back at our facility. The money is always sent back to the original payment method you used for the purchase. While we don’t charge any restocking fees, the initial shipping costs from your original order are not refundable.

If you’ve been waiting and don’t see the refund yet, we recommend a quick check of your bank account first. Sometimes there’s a delay on the financial institution’s end, so it’s also worth contacting your credit card company and then your bank directly, as they often have their own processing timelines. If you’ve gone through all those steps and the refund still hasn’t appeared, please reach out to us at [email protected] and we’ll look into it.

Still have questions?

Every situation is a little different, and we’re ready to help with yours. If you run into any trouble or just need some guidance, don’t hesitate to send an email to [email protected]. We’ll make sure you’re taken care of.