Return Policy

Shipping Choice & Return Eligibility

Your return options are directly shaped by the shipping method you select at checkout. When you opt for FREE SHIPPING (Without Tracking), we supply Proof of Shipping as your only confirmation. From that point, you will NOT be able to track the package’s journey, and you accept the risk of non-delivery. If 60 days pass and the order still hasn’t shown up, we escalate the issue to our tier 2 support team and refund your money, no questions asked. For orders totaling over $75, we strongly suggest choosing STANDARD SHIPPING (With Tracking) so you can monitor your shipment until it reaches your door.

To begin a return, you need to reach out within 45 days from receiving your order. You’ll be asked for your order number and the reason for your return. Our team reviews each request and, if approved, sends you the next steps. Keep in mind that we only accept returns for items bought directly from https://WildSpiritWear.com. Anything purchased through authorized retailers must go back to the original seller.

Condition Standards & Non-Returnable Items

Every returned item must arrive in its original packaging, complete with all accessories, manuals, and documentation. It should be unused and in the same condition that we sent it to you. We cannot accept products showing stains, folded cards, broken seals/ plastic foiling broken. If the condition doesn’t meet these standards, we reserve the right to not refund or exchange. Personalized products are final sale and cannot be refunded or exchanged.

Several categories are outright non-returnable: items purchased through retailers, incorrect products you bought by mistake, and anything damaged through customer mishandling. Additionally, returns without a receipt may be refused, and WildSpiritWear reserves the right to deny any return.

Defective, Incorrect, or Damaged Items

When you receive a faulty unit, the wrong product, or something that arrived damaged, you’ll need to contact our Customer Support team with specific evidence. We require the following details to move forward:

  • Order number
  • Proof of purchase
  • Video or photo of the faulty product
  • Complete delivery address
  • Contact telephone number

In some cases, providing a video or photo of the defective product is mandatory before we can process a refund or replacement.

Refund Timelines & Methods

Processing returns may take up to 14 business days from the day we receive your return. Once processed, we’ll send a confirmation email. The refund itself can be a full or partial refund depending on the situation. All refunds go back to your original form of payment. For credit or debit card purchases, the refund is sent to the card-issuing bank within 14 business days of receipt of the returned item or cancellation request. After that, the posting time is up to the bank. If you haven’t seen the credit yet, contact the bank/credit card company directly—it often takes a while for the transaction to appear.

Order Changes & Cancellations

If you need to modify or cancel your order, act fast and provide your order number along with the change you want. Any cancellation made after an order has been placed is subject to a cancellation fee of 30% of the Total Price, regardless of when you cancel—even if it is just a second later. This fee exists because the merchant processor/credit card charges us a fee for cancellations. Orders that have already been packed or shipped cannot be canceled.

Getting the Return Address

To obtain the return address, email our customer service at [email protected].